Privacy Policy

Last updated: May 2026

1. Introduction

Eighteen Restaurant & Bar, operated by Quay Hospitality Group ("we", "our", "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or dine with us.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation through our website or booking partners
• Complete our contact form
• Sign up to our mailing list
• Purchase gift vouchers
• Interact with us on social media

This information may include your name, email address, telephone number, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Respond to your enquiries and communications
• Send you marketing communications (where you have opted in)
• Process gift voucher purchases
• Improve our website and services
• Comply with legal obligations

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our cookie notice.

5. Third-Party Services

We may use third-party services for reservations (ResDiary), email marketing (Brevo), and analytics. These services may collect and process your data in accordance with their own privacy policies. We encourage you to review their respective policies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Mailing list data is retained until you unsubscribe.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

9. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Eighteen Restaurant & Bar
18 Castle St, Christchurch BH23 1DT
Email: bookings@eighteen.bar
Tel: 01202 588933